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A new season for Faye
This month, we launch a new brand for Faye. It may seem inconsequential to some, but it’s not to us. It’s extremely meaningful. There’s a sense that this new brand represents a turning point in our...
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Where are Customer Service and Support Leaders Spending In 2021?
There’s no question that the COVID-19 pandemic had a profound — and largely disastrous — impact on almost every sector of the global economy. For most companies, 2020 was a year defined by...
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5 B2B Marketing Trends in 2021
No matter how you shake it out, 2020 was a whirlwind. Everyone dealt with some type of new hurdle that they’ve never seen before. It was felt across the board, personally and professionally. This is...
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What Your Business Needs to Know About Chatbots
The chatbot is no longer the stuff of science fiction. It’s real, and it could be coming to your business soon. What are the most important things your business needs to know about chatbots? Gartner...
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Gamification in Everyday Life… and How You Can Use it for Business
After deciding to write this blog about gamification in everyday life, I spent a few days looking to see how many times I came across gamification. Spoiler alert: It was everywhere. Gamification is...
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5 Tips for Pitching Technology to Your C-suite
Senior executives tend to be big-picture people. It’s their job to think about the company as a whole, steering the efforts of hundreds (or thousands) of workers toward a common goal. While individual...
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8 Key Technologies for WFH Productivity
The ongoing global pandemic has shined a light on working from home (WFH) capabilities. Even companies who never thought they’d have WFH policies had to pivot quickly and adapt to the new normal. Yet,...
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How Does Gamification Help Businesses?
“In every job that must be done, there is an element of fun. You find the fun and SNAP! the job’s a game.” –Mary Poppins Mary Poppins was onto an interesting concept. At its core, this is what...
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5 Reasons to Improve Your Company’s Knowledge Management Systems
With the COVID-19 edges into the rearview mirror, the absolute last thing that any upstart business strategist will be championing is the concept of “disruption.” The entire world already was...
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Faye Celebrates Seventh Consecutive Year on Inc. 5000 List
Faye Celebrates Seventh Consecutive Year on Inc. 5000 List Faye’s continuous growth, focus on innovation, and investments in industry-leading software partnerships land the global CRM, ERP, and CX...
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8 Tips for Converting Sales Faster
Even the best salespeople still have a limited number of hours in the day. That’s a problem for any company that’s trying to ramp up their sales without massively increasing the size of their sales...
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5 Proactive Conversations to Have Between Marketing, Sales, and Customer Support
The biggest goals of any marketing, sales, and customer support team are simple. Gain customers. Make customers happy. Keep customers. To achieve these goals, each customer-facing department plays a...
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Getting the Best Results From Your CRM Reports
Growing a company isn’t just a matter of making a great product or hiring the right people to market and sell it. You also need to know how the business itself is performing, where the challenges are,...
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7 Tips for Not Getting Stagnant with Employee Satisfaction a Year into the...
It may be years until we fully understand the impact of the COVID-19 pandemic, but even now it’s becoming obvious that big changes are on the horizon for business. These new trends are most visible...
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CRM and Sales Impact Report
The $35 billion CRM market provides the foundational technology for customer engagement. However, it has been reported that CRMs are failing sales teams, customers, and prospects, with more than half...
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5 B2B Marketing Trends in 2021
No matter how you shake it out, 2020 was a whirlwind. Everyone dealt with some type of new hurdle that they’ve never seen before. It was felt across the board, personally and professionally. This is...
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How You Got to a Disconnected Workforce …and How to Break Down the Silos
Does it ever seem like the pieces aren’t fitting together correctly at your company? It’s not that the work isn’t getting done, or that any one department or team is failing. It’s more that this...
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How to Drive Revenue with Data
Return on investment (ROI) can be a tricky thing to measure, particularly when it comes to business technology. Even with a relatively mature technology, it’s not always easy to assign a hard dollar...
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Understanding the Growing Risks in Healthcare Cybersecurity
The healthcare industry’s rapid adoption of telemedicine technology has been one of the brightest silver linings to emerge from the dark storm clouds of the COVID-19 pandemic. The medical industry has...
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Gamification in Everyday Life… and How You Can Use it for Business
After deciding to write this blog about gamification in everyday life, I spent a few days looking to see how many times I came across gamification. Spoiler alert: It was everywhere. Gamification is...
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