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Don’t Crash and Burn: 7 Ways to Fix Your Failing CRM Project
Launching a new customer relationship management (CRM) solution is a major undertaking for any business. The new CRM often requires the complete overhaul of dozens of established company workflows....
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Omni-Channel Support: Creating a Seamless Customer Experience
Customer experience (CX) is a buzzword right now and for good reason. CX is not just customer service. Customer service is simple enough: It’s the way you serve your customers. It’s about you. But the...
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Five Sales and Marketing Automation Strategies That Are Actually Useful
Chances are you’ve heard a lot of people talking about the benefits of sales and marketing automation strategies. It’s often presented as a technological wonder that frees up staff time, improves...
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Business Intelligence: What is it, really?
The term “business intelligence” gets tossed around a lot, often incorrectly. But when you distill it down to its essence, it’s really just a way for executives and other leaders to solve the...
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Four Best Practices for Offering Stellar Customer Support
73% of consumers say a positive customer experience is key in influencing their loyalty to a brand. But today’s consumers expect more from their customer experience than they did three years ago. They...
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Five Tips for Staying Productive While Working Remotely
With more cities around the world going on lockdown because of COVID-19, companies and employees alike are scrambling to figure out best practices for a remote working environment. With our global...
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Top Four Reasons to Gamify
A CRM system is a great platform to improve efficiency and organize information about your customers, vendors, partners and beyond. Yet, it only performs as well as its users. If your team is not...
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Field Service Management: What It Is and Why Your Company Should Have It
From plumbing companies and HVAC installers to property managers and in-home healthcare providers, any business that does the majority of its work in the field knows just how tricky it can be to...
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25 Reasons Why Your CRM Fails and How to Fix Them
Few things are as frustrating as going through the expensive, time-consuming process of implementing a new customer relationship management (CRM) system, only to see it fail. It’s an all-too-common...
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5 Tips for Leading in Uncertain Times
Anyone historically resistant to technology is currently living through a whirlwind. A remote workforce has changed the game and everyone is trying to adapt as quickly as possible. It can be scary and...
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Connecting Your Software Platforms: What You Need to Know
Software integration can be critical for success. Why? When it comes to software, every business has a unique set of needs. In an attempt to create the perfect solution to those needs, most companies...
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Q&A with Transportation Marketing Manager: Outsourcing Marketing Services
Being a small marketing team is challenging. You want to do it all –and often times are expected to – but that’s not possible. What’s the next step? Hiring new team members? What if that’s not in the...
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How CRM Can Solve Business Problems
“What exactly does CRM do? Specifically, how will it improve my business?” Working in the CRM industry, it can be easy to lose sight of the fact that many people have never even heard of Customer...
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3 Ways Outsourcing Services Help Your Bottom Line
Whether you’re falling behind in your marketing, need to better organize your administrative tasks, or have no IT or accounting specialist, you may be frantically trying to keep up with demand. But...
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How to Return to a ‘New Normal’
As businesses start opening their doors, customers and employees alike are bracing themselves to learn new best practices. They’re uncertain about the way interactions will go in the short term, and...
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20 Questions to Answer to Improve the CRM User Experience
Whether it’s a website, CRM, or other software, user experience (UX) is of the utmost importance. Why? If the user experience—the overall experience of a person using the technology—is poor, then...
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4 Ways to Maintain an Exceptional Viewer/Subscriber Experience
As the entertainment industry continues to ebb and flow with how users are consuming content, it becomes even more important for media companies to create a positive subscriber experience. When...
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Q&A: How to Create a Positive User Experience and Leverage Technology
Funds2Orgs is one of the largest nonprofits in the United States, helping both people affected by some of the world’s most significant natural disasters and create an effective fundraising opportunity...
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Zooming through Zoom Fatigue: Tips to Help Your Team Stay Engaged
Working from home takes a certain kind of self-discipline. Some people can’t be productive when their couch is always nearby. Or their dishes need to be cleaned. Or it’s a pretty day out, and your...
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5 Steps That Simplify the Sales Process
Creating efficiencies in your business is important because it helps keep your company moving forward. It’s all about the bottom line: How can you best serve your customers? One way for sales and...
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