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5 Undeniable Reasons Why People Hate CRM…And How to Make it Better

When a new customer relationship management (CRM) solution fails, it’s almost always because your team members all hate CRM. They resent being forced to use it, and they loathe having to learn a new...

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5 Ways to Create a Better Customer Experience

In nearly every industry, creating a better customer experience (CX) is a hot topic right now. Why? Because even when the world is chaotic, we want to take care of our customers. When companies dive...

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How to Save Money on CRM

          When pricing a customer relationship management (CRM) solution, it’s easy to get “sticker shock.” Every step of CRM implementation—from planning to software customization—seems to come with...

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Top 5 Reasons to Use Flare for Zendesk

When it comes to delivering truly exceptional support and service for your customers, every second counts. The more fragmented your customer information is, the more frustrated your customers will...

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How Technology Is Changing the Way We Treat Sales

It isn’t always easy to adapt to new technology. In the Information Age, every industry is being disrupted and reshaped by newer, better ways of doing things. So people who can’t or won’t adapt will...

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5 Tips to Help Your Sales Team Thrive During an Ongoing Pandemic

It’s hard to overstate just how difficult it is to be a salesperson in today’s environment. In the wake of the COVID-19 shutdown, many of your most reliable and loyal customers are aggressively...

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Are You Using Your CRM in the Best Way for You?

There’s a strange paradox in the business world. If you ask the leadership at any successful sales organization about the one, must-have software tool for growing their business, most would have the...

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The 4 Types of Customers (and How to Sell to Them)

As a business in the modern marketplace, you deal with a variety of customers on a daily basis—who range from pleasant to downright frustrating. While each one presents an opportunity for a sale, the...

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It’s Time to Learn and Grow: 3 Ways for Sales to Take Advantage of Downtime

Are you ready to read the understatement of the year? The COVID-19 pandemic has been a rough time for most sales teams. Huge swaths of the global economy are still shuttered. And even the industries...

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What is Data Visualization Anyway?

Raw data is tough to process when you’re fresh off your morning coffee, but even after a jolt (or two) of caffeine, drawing accurate conclusions from a mess of numbers is tricky at best. While the...

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30 Tips for Improving Your Customer Support

For most companies, getting customer support right is a huge challenge. There’s a delicate balance between delivering the exceptional level of support your customers expect and keeping the costs of...

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FayeBSG Celebrates Seventh Consecutive Year on Inc. 5000 List of Fastest...

Faye Business Systems Group Celebrates Seventh Consecutive Year on Inc. 5000 List of Fastest Growing Companies FayeBSG’s continuous growth, focus on innovation, and investments in industry-leading...

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20 Questions You Should Always Ask About CRM Before Buying It

Buying and implementing a CRM is a big decision for any company. There are many factors to consider. It’s not just about the bells and whistles of new software. It’s realizing your current system...

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How To Get Customer Service Training Right

One of the most expensive mistakes any business can make is getting their customer service training wrong. Often, poor customer service results in high levels of churn, low customer satisfaction, and...

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CRM: Expectations vs. Reality

Adopting a new customer relationship management (CRM) solution is always a major undertaking, so it’s normal for expectations to be pretty high. After all, this new CRM was probably pitched as the...

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5 Reasons to Improve Your Company’s Knowledge Management Systems

Once the COVID-19 crisis is (finally) in the rearview mirror, the absolute last thing that any upstart business strategist will be championing is the concept of “disruption.” The entire world has been...

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How to Calculate Total Revenue

  You wake up in the morning and have the best idea of your life. For the first time in weeks (or years) you jump out of bed and you don’t even need that second cup of coffee. You are ready to get to...

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5 Essential Tips to Manage a Flexible Schedule

Companies all over the world are racing to adapt to the socially distanced norms of our continuing-to evolve economy. Millions of people have been working a fully remote schedule since mid-March....

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3 Ways Technology Helps Transportation Firms on a Daily Basis

The transportation industry has been at the center of the ongoing pandemic. During the first months of COVID-19, most people quarantined in their homes. But truck drivers left the safety of their...

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4 Tips for Improving Your Value-Based Selling Results

With a topic like value-based selling, it’s easy to get lost in the weeds. Everyone seems to have some sales-seminar-ready spin on the concept, or claims to have some “secret” that will transform your...

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