Clik here to view.
Top 10 Reasons You Need CRM Software
Customer relationship management (CRM) is a vital tool for any business. Even the most successful companies have room for improvement, whether that is creating best practices, having better resources...
View ArticleClik here to view.
What’s Another Word for Customer Service?
Since the beginning of civilization, when the concept of “business” was little more than bartering for goods and services, it has been essential to treat the people that traded with you fairly and...
View ArticleClik here to view.
5 Reasons to Conduct an Employee Satisfaction Survey
As companies around the world continue to adapt to a new workplace, as well as the economic and social realities created by the COVID-19 crisis, it’s essential that they also take a moment to touch...
View ArticleClik here to view.
3 Reasons to Use Utilization Monitor for Sugar
SugarCRM is a flexible and robust system that empowers your marketing, sales, and services teams to collaborate across the entire customer lifecycle. This system creates more meaningful experiences....
View ArticleClik here to view.
How COVID-19 Is Reshaping Customer Service
No one was ready for the COVID-19 crisis. The pandemic caught entire industries by surprise, and brought the momentum of daily life around the world to a screeching halt. The gears of the global...
View ArticleClik here to view.
The Top 10 Features You Should Look for in a CRM
Customer relationship management (CRM) is more important now than ever. Your customers want stability and transparency from you. They do not want to call, email or reach out via LiveChat, just to get...
View ArticleClik here to view.
How Does Gamification Help Businesses?
“In every job that must be done, there is an element of fun. You find the fun and SNAP! the job’s a game.” –Mary Poppins Mary Poppins was onto an interesting concept. At its core, this is what...
View ArticleClik here to view.
4 Big Tech Trends to Follow in the Healthcare Industry
The global healthcare industry is in the middle of a technological revolution. Not just in terms of health research and treatment — although innovations in those fields are also happening at...
View ArticleClik here to view.
8 Ways to Show Thanks in Your Marketing This Month
While it seems both like yesterday and 100 years ago that we started 2020, here we are in November. Can you believe it? I personally love November because it contains my favorite holiday:...
View ArticleClik here to view.
How to Become a CX Champion
It’s easy to forget that there’s a living, breathing human being behind every single purchasing decision. There’s an emotional element to every business transaction, and how the customer feels about...
View ArticleClik here to view.
8 Key Technologies for WFH Productivity
The ongoing global pandemic has shined a light on working from home (WFH) capabilities. Even companies who never thought they’d have WFH policies had to pivot quickly and adapt to the new normal. Yet,...
View ArticleClik here to view.
Are Your Customers Tired of Hearing about COVID-19? 4 Ways to Check in on...
The year 2020 will surely be a big one to study in future high school history books. Each day that goes by, it seems like there is something new for us to tackle. As we currently watch how COVID-19...
View ArticleClik here to view.
4 Questions for Tackling Customer Churn
One of the harshest truths in business is that it’s probable — sooner or later — that your customers will leave you for someone else. Maybe your products and services just aren’t a good fit for them...
View ArticleClik here to view.
5 Key Concepts for Connecting Technology and Compliance
Compliance professionals have one of the most thankless roles in any organization. It’s a job that almost sounds like it was invented as a punishment — creating reporting policies, training teams in...
View ArticleClik here to view.
3 Ways to Track Employee Productivity
Your employees are the lifeline of your business. Without them, it would be incredibly hard to thrive. Yet we want to make sure that we’re utilizing our team’s time effectively and have a true...
View ArticleClik here to view.
10 Ways to Avoid Employee Burnout
In our last blog, we talked about ways you can track employee productivity. Our employees make up the foundation of our business. They allow us to offer great customer service and provide customers...
View ArticleClik here to view.
The Benefits of Integrating CRM and Project Management Software
There are plenty of “experts” out there with very strong opinions on business technology platform integrations. Try to combine the “wrong” two solutions — customer relationship management and project...
View ArticleClik here to view.
Low User Adoption: 3 Common CRM Scenarios and How to Fix Them
When it comes to user adoption rates, customer relationship management solutions have a bad reputation. In fact, low user-adoption rates are the primary cause of CRM failure. Given that around half of...
View ArticleClik here to view.
Taking Time to Reflect: Looking Back on 2020
When 2020 inevitably makes its way into the history books, there’s a lot we will want to leave in the past. The uncertainty. Lack of stability. The many house projects we began three months into a...
View ArticleClik here to view.
5 Ways to Improve HIPAA Compliance
Nothing is more important than the security of your patients’ private health information. In the wrong hands, such as hackers and other criminals, this data can cause incredible and permanent harm. As...
View Article